Toshiba brings  New Call Manager Version 7.5

Today announced Call Manager version 7.5, Toshiba’s powerful new unified communications solution that is compatible with Toshiba’s IPedgeand Strata CIX families of IP business communication systems. Call Manager version 7.5 is now available nationwide through Toshiba’s network of Authorized Dealers.

“Toshiba’s new Call Manager version 7.5 gives enterprise and SMB users of Toshiba’s IPedge and Strata CIX IP business telephone systems a highly intuitive and feature-rich unified communications solution that delivers the capabilities they want in a friendly graphical user interface,” said Brian Metherell, vice president and general manager, Toshiba America Information Systems Inc., Telecommunication Systems Division.  “Call Manager is the foundation of Toshiba’s Unified Communications Suite (UC Suite) of products, which delivers multiple applications in a bundled configuration on a single server, and version 7.5 brings significant new enhancements.”

Gives Users the Choice of Regular, Compact and Slim Docking Mode

 Call Manager 7.5 allows the user to choose one of three display modes: regular, compact, and slim docking. In the regular mode, Call Manager 7.5 displays a full-screen view of all functions.  In compact mode, Call Manager 7.5 consumes minimal screen space but still provides the user with indicators, information, and buttons to effectively operate the telephone. In the slim docking mode, Call Manager 7.5’s slim window can be docked to the top or the bottom of the user’s screen with commonly used function buttons and the ability to expand to regular view. The ability for the user to choose and move its screen placement makes Call Manager more ergonomic while freeing up space on the screen.

VoIP Softphone Integration

 Call Manager 7.5 has a built-in VoIP softphone option, which users can activate at any time. When the optional built-in VoIP softphone is activated, it can be assigned to one of the companion application windows, making the entire set of IP telephone features accessible to the user.  The softphone also allows any fixed buttons, soft keys or programmable buttons to be mapped to the Call Manager button.  LED lamp status is also provided on the button.  Button labels are automatically populated using those defined in the system.

Customizable Hot Key Actions Let the User Take Control

 Call Manager 7.5 has hot keys that allow the user to click to dial any highlighted number.  Users can also assign many new functions to hot keys, including Answer and Hang-up, to customize Call Manager to meet their needs.

Compatibility With Jabra Headsets for High-Quality Sound, Hands-Free Us

Call Manager 7.5 is compatible with Jabra headsets, giving users high-quality sound and hands-free operation.  When used with Call Manager 7.5, Jabra headset users can expect audio integration, ring in the headset (requires LINK 20), answer/end calling integration, and mute/volume control, depending on the headset’s capabilities.  Call Manager 7.5 is compatible with the following Jabra headset models:  Jabra GN9125, Jabra GN9330e, Jabra GN9350e, Jabra GN2100, Jabra GN1900, Jabra GN2000, Jabra PRO 9400 Series, Jabra GO 6470, and Jabra GO 6430.

Triggers and Actions Allow Users to Customize Call Handling

 Users can program up to 200 different triggers and actions, allowing them to customize Call Manager 7.5 for their own unique personal call handling applications.

Notification Pop-up for Incoming Calls and Alarms From The Taskbar

 From the Call Manager 7.5 Notification window, users can receive pop-up notification for incoming calls and alarms right from the taskbar.  From the notification window, the user can answer the call, bring up Call Manager when minimized, and perform other actions.  The notification window will be dismissed automatically after the pre-configured time defined by the user.

 In addition to the new features, Call Manager 7.5 also includes the many call handling features that has made Call Manager an award-winning unified communications solution, including:

• Flexible, easy-to-use ribbon graphical user interface;
• GUI flexibility and button customization options;
• Fully featured call control (click-to-dial and more);
• Presence Viewer (shows agent status);
• Chat between agents/supervisors/other users in multiple locations;
• Companion applications, including Contacts, History, ACD Viewer, Chat, Dialer for Microsoft Outlook, and Web browser; and
• Integration with the most popular CRM applications, including Act!, TigerPaw, Salesforce.com, Microsoft Outlook, and more.

Compatibility With IPedge and Strata CIX IP Business Telephone Systems

 Call Manager 7.5 is compatible with Toshiba’s IPedge (Models EP, EC and EM) and Strata CIX (CIX40, CIX100, CIX200, CIX670 and CIX1200 systems with version 5.0 software or higher) families of IP business telephone systems. Users can use Call Manager 7.5 in a network of mixed systems from either product family and any system size. It is also compatible with Toshiba’s Contact Center Suite, allowing for remote call center groups among multiple networked systems as well as with single desktop IP phones and IP soft phones on a laptop.  Users of existing Call Manager products can easily upgrade to Call Manager 7.5 at no cost when the system is covered by the Toshiba Software Update and Support program.